Account blocked...where is the 24/7 support?


my account has been blocked yesterday with no reason and I need support!
I paid for premium and should get the 24/7 support but nothing happens!

I need the card so please help!

Thanks & Regards,


Hey @OliverLe :slight_smile:

What’s happening? Do you get an answer from Rita when asking for support? :blush:
If not, you may consider reaching :r: through Twitter:


Thanks :slight_smile:
Rita is useless and just told me that I will be contacted.
Yet knowbody did and I would expect a faster support.
I am not using twitter…I thought that support might read this here!


Hey @OliverLe :slight_smile:

This forum is monitored by @AndreasK mostly, but he’s not here every single day :frowning:
You can also use Facebook:


Maybe @AndreasK will read this soon…


Hi there.

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.