Account blocked...where is the 24/7 support?


#1

Hi,
my account has been blocked yesterday with no reason and I need support!
I paid for premium and should get the 24/7 support but nothing happens!

I need the card so please help!

Thanks & Regards,
Oliver


#2

Hey @OliverLe :slight_smile:

What’s happening? Do you get an answer from Rita when asking for support? :blush:
If not, you may consider reaching :r: through Twitter:


#3

Thanks :slight_smile:
Rita is useless and just told me that I will be contacted.
Yet knowbody did and I would expect a faster support.
I am not using twitter…I thought that support might read this here!


#4

Hey @OliverLe :slight_smile:

This forum is monitored by @AndreasK mostly, but he’s not here every single day :frowning:
You can also use Facebook:


#5

Thanks!
Maybe @AndreasK will read this soon…


#6

Hi there.

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.