Account blocked urgent


#1

I got a message saying that my account has been blocked for security reasons. One of my transactions also got rejected. Since I will start my travel today, I want the account to activated ASAP. I have contacted the customer care but I have not received any update. Can you please do the needful else my whole point of taking Revolut service will be in vain. Also, I have verified my identity and also verified my top up card as well. @AndreasK can you please help me resolve my issue at earliest.


#2

I had the same problem yesterday Thursday from lunchtime, it was finally sorted Friday morning 20 hours later!
The reason given - ‘Routine due diligence’ my argument is if it’s routine due diligence why don’t Revolut contact the customer either by email or telephone direct. It is very frustrating not knowing.


#3

ya true…now if they don’t resolve it ASAP else I have to switch to age-old forex currency exchanges for my travel. I hope i don’t have to do that.


#4

@AndreasK do you have any update…I have no idea is there anything happening on your end


#5

@AndreasK I have been locked out of my account for the same reason for 24 hours now and the chat service messages me at 5am London time when I am asleep! I responded but have had nothing back since my response at 8am london time. I urgently need those funds as it is now costing me money not being able to access it. What is going on as this seems to be a problem with a lot of your customers. This is really bad customer service!


#6

Guys! Please drop me a DM with you phone numbers associated with your accounts so that I can take a look at what’s going on.