Account blocked surprisingly



My account has been blocked for several hours now. I contacted the support through the app, they redirected me to a specific team but they have not answered me. Can you tell me how long will it take to unblock my account please? I have bills and rent to pay (it’s the beginning of the month) today

Thanks for your help



@AndreasK could you help me please?


We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know


Thank you for your message. Indeed my account is now unblocked.

Do you know why my account has been blocked?


Your account was flagged by our automated security system and further verifications were needed. Unfortunately, for security reasons I’m not able to disclose more info.


Ok, thank you for your message



My account is blocked again, could help me please? Do you know how can I
avoid that in the future?

Thank you for your time



My account is blocked please unblock and return my money in GBP this is a very awful way of doing business but no thanks I don’t need this. Thanks