Account Blocked. Support really really bad


#1

My account was blocked overnight.

i recently signed up to Premium which is supposed to be 24/7 support but took 5 hours for them to respond to me.

my account was blocked because I received money from an external source. This is money that I requested be sent from that external source to my revolut account. A reputable, huge company.
Despite this, they locked my account. I needed to send them proof from this company that they were sending me money. That to me in itself is a security/privacy problem for me.

I will be receiving money regularly from this company, but revolut cant seem to guarantee that my account wont be locked again. A total shambles. Cancelling Premium as a result.

I was a huge advocate of Revolut, but now I’ll be telling anyone who listens to stay away!


#2

Just reading through this forum and it seems that lots of people are having the same problem with accounts being locked and support not respoonding.

Maybe time for a regulator to get involved? Anyone know who to contact?


#3

Awful. Am going to Contact the financial ombudsman today


#4

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know


#5

#6