Account blocked. Im left with no money. HELP!!!


#1

I went on to make a small amount payment and my account got blocked. Now I can’t pay for anything. I had all my money on that account.

This is extremely frustrating. And chat is offline.

I need immediate help. Please help me unblock my account.


#2

@AndreasK @jessicaszabla

Please help me. I’m desperate.


#3

I had a similar issue , my account was unblocked by a staff member in support . i provided relevant information to confirm account belonged to me .

It did take a while for support to respond but was sorted .


#4

I dont know. They take too much time. I was waiting 2 hours until finally someone
answered on support, only to tell me that he will elevate my problem to the
relevant team. And 8 hours later no answer.


#5

I recommend you put any information helpful that you believe will be required in the support chat and hopefully a staff member reads it and replies soon . Its a shame the response time is slow but staff are helpful when they eventually reply .

They either are ridiculously busy or undermanned by staff .


#6

How much time you think is gonna take for my issue to be resolved? I’m in a foreign country with literally no money atm…


#7

I have no idea im guessing it varies … It took about 9 hours for myself to get sorted . i will tag a staff member who helped me previously on this forum . He should be able to help you if he comes online . @AndreasK


#8

Ok someone answered finally and unblocked my account.


#9

I am in The same position. I have no help from support and have p.ed the twitter account
@AndreasK @jessicaszabla.
Please can someone get me unblocked asap


#10

I am still blocked. The assistant asled me to enter the code. I had Lready dond this. I told him so and i have no reply


#11

Could you please send me a direct message with your phone number associated with your account?


#12

Its 07923202475 anne Ardern just landed in Prague with no money…


#13

Still blocked and no contact with anyone in 24 hours this is sooo very bad


#14

Still blocked four day now


#15

I am having issues too with a blocked account 4 days after having topped up and cannot get a response from support


#16

Same situation… Account blocked! My number is +49 0176 47383159. Matteo Martelli. Need help urgently!


#17

@AndreasK @jessicaszabla

Please help me. My account blocked!! I can’t do anything…even can’t chat…No contact…I am really frustrated.

Below issues are:

  1. I am sure my account got blocked, so first unblock it.
  2. I had uploaded document 5 days back and it’s still showing that pendign verification…Please help to resolve this.

Many thanks.


#18

Hi Abhay, we’ve unlocked your account. Thank you for you patience.


#19