Account blocked, ignored by in-app chat support. 10 days later, still unresolved!!


#1

My account was blocked after I tried to withdraw £20 from an ATM (really…?) on the 22nd of May. After the chat support asked me to confirm some security information and send some verification documents, which I did right away, I got nothing.

After sending some more messages 2 days later, and then 3 days later, I am STILL being completely ignored by the chat support!

I want to use Revolut, but at this rate I quite literally have no choice other than to go back to Monzo.


#2

I am in the same messy situation. Keep calm and be patient, you are up to the most unpleasant journey of the year.


#4

I’m exactly in the same situation and also ignored by the support. I lost all confidence in this app.


#5

Update:

This morning my account was restored. No explaination as to the reason for why my account was locked.

There were a few support messages apologising and telling me it’s sorted. However (suspiciously…?) all of the chat messages regarding this issue have been deleted so I cannot see them anymore.

My advice - be patient and hope it gets sorted eventually. Then use revolut as a backup only. I’ve gone back to Monzo and my normal bank.


#6

I have moved to N26 for now. App is not the best, very slow and a bit confusing, but so far works without fail and support always responds in a matter of minutes.


#7

As they try to erase all traces of their communication on the chat, do like I did ; make a screen copy of all your texts and their answers.

I have used N26 for now 6 month and it works fine with a good service.


#8

Same thing is happening to me.tried to get answers across multiple support networks.

It feels like this company has stolen from me.

I shall be contacting the regulator


#9

I am struggling since May 5th to get my money and have these guys answering my questions without posting copy-paste non sense. I just wanted a statement with a detailed description of where my money was sent to. I am just loosing my time and effort.
They are unprofessional, disorganized and inefficient.
Go to Twitter and Facebook and tell speak up.
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