Account blocked, help!


I’ve topped up with my own 2 diffident Taiwan credit cards, first card I used is failed twice because I forgot the password. The second one is confirmed successfully. But immediately my account has been blocked! I’ve entered the 4 digital numbers but unfortunately it’s doesn’t work.
How long does it take to unlock my account?
Looking forward hearing from you.


Hey @Chao2009 :slight_smile:

From a few minutes to a few days, depending on your case :wink:
You can follow your case up with the support team. If you can’t reach them, you can always find them on Twitter:


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

closed #4

archived #5