“Account blocked for security reasons”


Blocked without explanations. Support does not respond. In your frequent questions I have not found any explanation about it. I do not consider this normal.


Hey @dainevi :slight_smile:

Support has a big queue, which is the reason the chat might look unresponsive. There are plenty of posts here about users complaining about this and then getting their accounts unlocked :wink:

However, if you need it to be handled faster, consider reaching :r: through Twitter:


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

closed #4