Blocked without explanations. Support does not respond. In your frequent questions I have not found any explanation about it. I do not consider this normal.
Support has a big queue, which is the reason the chat might look unresponsive. There are plenty of posts here about users complaining about this and then getting their accounts unlocked
However, if you need it to be handled faster, consider reaching through Twitter:
Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.