I keep getting this “Account blocked for security reasons” message when I login.
I spoke to support via chat this morning, but I got no response in more than 5 hours now. I urgently need to have it unlocked to send a transfer by the end of the working day. The worst thing is that my funds are stuck in the Revolut account. If it is not solved in the next 2 hours I will certainly not do business with you anymore. It is not acceptable to have such issues with a bank.
I did not have any suspicious activity, I simply topped it up, exchanged, and tried to transfer funds to another bank account.
I am not a Premium member. They are not responding to you via the “Support Chat” function?
Also very annoying is the fact they have the HQ in the building next to mine in London, but they have no public office.
Apparently this takes days to solve… can’t believe I actually recommended Revolut to a couple of friends - one thing a banks needs to do above all else is to be safe and reliable.
If they would have at least let us know why they locked it… or to give an update or smth.
Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.