Account blocked for security reasons after verifying identity


#1

Hi,

Just verified my identity with my driver’s license and bank statement code, and was immediately blocked for security reasons.

Live chat said an advisor would be with me within 6 hours, which would be a problem on it’s own, but the app doesn’t seem to do notifications so I would have to check it all the time to see if I had a response…

I read to mention @AndreasK or @jessicaszabla on here so I thought I’d try. Please help, I’m travelling tomorrow and I’m a bit worried


#2

Hi there.

I can see that your account is locked for security reasons.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. A member of our compliance team will get back to you shortly.

Thank you for you patience.

Best,

Andreas K.


#3

Hello @AndreasK,

I have a similar problem. My account is also locked for security reasons after I successfully verified my VISA card.
Its now over 4 hours locked. Could you please help me too in this?

Thank you!

Best regards,
Paul


#4

Hi Paul. Your chat has been escalated. Thank you for you patience.