Hi,
Just verified my identity with my driver’s license and bank statement code, and was immediately blocked for security reasons.
Live chat said an advisor would be with me within 6 hours, which would be a problem on it’s own, but the app doesn’t seem to do notifications so I would have to check it all the time to see if I had a response…
I read to mention @anon33247966 or @jessicaszabla on here so I thought I’d try. Please help, I’m travelling tomorrow and I’m a bit worried
Hi there.
I can see that your account is locked for security reasons.
I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. A member of our compliance team will get back to you shortly.
Thank you for you patience.
Best,
Andreas K.
Hello @anon33247966,
I have a similar problem. My account is also locked for security reasons after I successfully verified my VISA card.
Its now over 4 hours locked. Could you please help me too in this?
Thank you!
Best regards,
Paul
Hi Paul. Your chat has been escalated. Thank you for you patience.
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