Account blocked for no reason?


#1

Hey there,

I logged in my account today and was asked to verify my debit and credit cards associated with both accounts.

Once I did this I received a message to say “Your account is currently blocked for security reasons”

Any idea how I can unblock it asap?

Thanks in advance


#3

There is always a reason. Verifying cards is an automated process that fails sometimes, due to blurry photos where card details can’t be read by the system. Or if a virtual card is used for top ups that can’t be photographed. No need to worry. Support can help and verify cards manually.


#4

Hi!

Your account is currently under review for security reasons!

A member of our compliance team will get back to you as soon as possible! We apologise if you experienced any inconvenience as a result of this but our compliance team must follow certain protocols to ensure the safety and security of all user’s account as well as our system.


#5

Hi Andreas, I have already sent you a DM regarding the blocking account since I tried to make payment using PayPal. Can you really resolve the issue fast as I was said to transfer the chat to live agent but I didn’t got any reply yet. I’m highly worried since I want to purchase my laptop as soon as possible and university deadlines are approaching. I hope you read this message and reply back via DM


#6

Best to try @AndreasK


#7

Hi there. Your account is fully active. You will need to redo the payment.


#8

AndreasK my account was blocked yesterday I’m getting no help from customer service can you help?