Account Blocked, any helps?


Hello, someone could help me? Yesterday I was doing a payment and the account got blocked with the message "Your account is currently blocked fo security reasons."
I try to talk with the support but nobody answer me. I am still waiting and blocked. I hope I dont loose the money or that it is going to be unlocked because I need to do the payment.
Any advices?


Hey @marcodaros23 :slight_smile:

You will not lose your money. Verification is a normal process and, although it’s very inconvenient, it takes some time :frowning:
Also, :r: is overcrowded with requests today so it’s probable that they’ll take more time than usual to answer. If you want to speed up the process, head over to Twitter:


I do wonder though why that is faster than their official support channel. That shouldnt really be, should it :slight_smile:


Blocked accounts do sometimes lose access to the support chat from what I know :wink:


Maybe they shouldnt :wink:


We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.