Account blocked and Support Not Answering


Hi Revolut Team,

I was required to verify my account by photographing a document and taking a selfie. It happens that it said that it would only take 10m to process the documents and, in fact, what happened is that my account is locked! I have contacted the support throughout the afternoon and no one has answered.
Please, unlock my account because it is REALLY urgent for me to order the card!!
I look forward to hearing from you.


Can you please help me? I need it working ASAP!


Hi! I recommend reaching support on Twitter (@RevolutApp) or on Facebook: :slight_smile: This usually happens when the pictures are low quality or the document is unreadable.


I have written you a private message to take a look!


Now working! Thank you for the help


Hi same problem Revolut,

I try to add a card today, I use the code that I got on my bank statement and now my account is blocked.

I already sent you a message on the app and did the same on twitter.

Expecting your help,
Thanks :wink: