Account blocked and no reply on Live Chat last 48 hours


#1

Hi @AndreasK. When I open the app it says “Your account is currently blocked for security reasons”.

I reached out to the Live Chat 48 hours ago, I have had no reply what so ever.

I am worried as I get no reply, is my money safe and why is nobody communicating to me. Not even Rita.


#2

Hi there.

Thank you for contacting us.

I’ve escalated your chat to our compliance team. A member of the team will get back to you as soon as possible.


#3