account blocked and no access to support



I have email you several times the last 2 weeks and I still have no answer from you.
My account is blocked.The message is
"Your account is currently bocked for security reasons.
to keep your account safe, please complete the step below"

But the button “support” does nothing

Thank you


@mfeer I will write you a private message to discuss this.


ok thank you I will answer to you there


I experienced this issue also, how to contact support?


I have tried to contact them with private messages but because I had no answer I have written this topic


Larysa Stachowicz, could you please unblock my account.

thank you



I have the same problem, my account is blocked since yersterday. I tried to talk with the support and they told me that in two hours someone will contact me but I’m still waiting. I was going to make a payment and I can’t do it now… and it’s really important.

Any advise?


Hello try to DM there, I did, much faster to speed up the support.


Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.