Account blocked after receiving large sum and converting from $ to £


#1

My account has been blocked after I converted the funds from $ to £.
Reading from the other posts with similar issues, I see this is a standard practice from Revolut.
My concern is how long these things can take to be resolved?
Support seems to be slow, but nonetheless, I see that they do respond.
If I can get an acknowledgement that my account is under investigation I would appreciate it.

Thank you


#2

Faster contact is available via DM on Twitter or bothering @AndreasK in here :wink:


#3

Oh. Your a star, thank you


#4

How big was the sum so I know when to expect this happening to me…


#5

I’m far away from my limit but have sent around 2.2k euro last week and planning to send another 1.5k in one payment to buy some plane tickets.


#6

It was for $12,000 which converted to £8,400


#7

were they near your limit? my limit is ~12k euro


#8

What did you mean by DM. I’ve been on their chat. Don’t see a DM for @AndreasK


#9

He means you can send him a private message.


#10

I mean direct message on Twitter.
On chat type live agent


#11

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#12