Been blocked 4th time today, and as a paying customer I apparently have a access to priority support. However, when I first asked for help by support at 9:00 this morning, nothing has happened other than employees saying ‘sorry’ and referring me to the compliance department. I have just filed an official complaint.
My account is blocked, again. Second time today. I have a very good suspicion as to why this happens, but it is amazing that you’re even letting it happen. And by the looks of the pressure on your customer team, it appears that I am not alone.
I’ve been looking through some posts and apparantly, a lot of people suffer from this issue. I have however never heard of AML being a reason to block accounts pending investigation. This is extremely user unfriendly and not even required by law - as far as I am aware. (Is this required by UK law?). I am more than happy to provide my source of funds, but in that case WHITELIST my B party to prevent it from happening again! It ofcourse could also be your Fraud prevention solution. However, why would you block my account for incoming transactions?!
TL;DR: Extreme amounts of false positives are created and good customers are the victim of blocked accounts and delayed assistance.
Revolut: what are you going to do about this issue?