Account Authorisation


#1

Morning,
My account has been stuck on reviewing documents for a few months now and won’t change. I upload my photo and documentation. I would like to use this card this weekend so I hope that this issue can be resolved. I have contacted the online help line but again nothing seems to be happening.
Any help with issue would be greatly received.
Thank you.


#2

As you can see from this post this seems to be an ongoing issue right now, myself and others are “stuck” in verification, some people have been stuck for up to 9 days! @AndreasK is trying to keep on top of it from what i can see. But there is a short list of people waiting. Let us hope it is sorted before the weekend for us both!
:sunglasses:


#4

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#5