Accidently went over annual limit - payment pending since 12th


#1

Howdy - I accidently went over my annual limit (my girlfriends was much higher even though we got our cards at the same time :roll_eyes:).

Anyway - I submitted documents for review as evidence on the 11th however I still haven’t heard anything back.

How long does this process normally take?


#2

Probably it depends on many things. In my case it was a few minutes, but I’ve done it during working day… My salary is paid ones a month so I had to send only 3 documents :grin:


#3

Hi there. Yes I can see that. Nothing to worry about, I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.


#4

All sorted - thanks!


#5