Absence of Customer Support


#1

Hi, new premium user here - seriously thinking of cancelling after 1 week.

Issues i need to resolve relating to account and subscription and no way of resolving them. the high monthly fee entitles you to ZERO customer support. Bot is basically useless and no actual live support??


#2

Hi there. Really sorry to hear that. Did you type “live agent” so you can get in touch with a live agent?


#3

No, I didn’t know you could do that. Will try in future.


#4

Just type “live agent” in the chat :slight_smile:


#5

Live agents also terrible. Have had my account blocked and no response or resolution since 10am appalling


#6

Same! Tried ‘live agent’ They just say that they’ll refer it on and bother happens!