I am going a bit crazy with revolut. I was living in Amsterdam and got revolut and now moved to Cambodia. I went through the whole process of changing the number, and a staff member at Revolut confirmed that the number was changed. And then I want to access Revolut but there is no country code for Cambodia… So I cannot access anymore my account at all. But when I want to fill in a complaint, it needs to be done through the app while I cannot access it… and the website is honestly not easy to naviguate through (I am not even sure that it is the place where I should report this issue). Can anyone help?
@juliettegoulet I can tell you just my own experience, that before I moved to my new country for work I asked support about this. They told me if I change to local phone number and local address, Revolut will not be available for me, since they only cater for EU customers, so I should keep everything in my home country and forgot about to tell them, that i moved.
I’m a new member. I installed the app alright but by doing so, I added New Zealand as my country, as I’ve been living there for a couple years now. The app says it’s not available yet in New Zealand and asked to add me to a waiting list, which I did. However, I would like to access my French bank account but can’t seem to be able to switch country/login in France and was wondering if it was possible to do so at all?
Thanks for your help
I have a problem with Notification about Request of money from any of my friends as I don’t get any info about it.
Other notification works - Income Transfer, Declined Payment Request, Card Payment, Chat with support. This bug is really annoying.
I tried to fix it by:
- reinstall application
- cleared application cache/details
OS: Android 9.0 App Version: 5.38
For several week I have an notification like this:
If I swipe it, it appears again in few seconds/minutes
If I force close the app, it will not appear again.
If I enter the app and close it with back button, it will not appear again.
If I enter the app and let it run in background, it will appear after few seconds/minutes
I’m guessing the app is taking too much time processing contacts or is processing them continuously…
Successfully logged into Revolut app v5.47—> Cards —> “+” ----> Get New Card —> Physical —> Get Standard Card —> Create PIN for Revolut Card (No response) !!! Just _ _ _ _ and no way to insert PIN numbers…
Removing data from an application or reinstallation did not help
Android 8.1.0 PDT 1.171019.026
I do not order my physical card, because the application crashes constantly. What have to do?
For some transactions there are encoding problems, especially non-ASCII characters.
E.g. in the attached image: the top-one is correct (“Tägipark”). The second has an “?” instead of an “ä” and the third one is missing the “ü” (it should be called Zürich)
When i do a TOP-UP in the APP asks for the card’s CVC code. So when i wrote a WRONG cvc code money will be still top-uped. Like it doesnt even make cvc check.
just get a denied payment with “IPS payment” (purchase on a French site) and my revolut account has been debited.
Do i need to wait 7 days to get my money back to my account?
5 transfers have been made to savings vault today instead in 1. Can anyone advise?
I have few accounts in currencies USD, EUR and GBP in other banks. When I have tried to add those accounts in application as pre-defined beneficients and me as account owner, the application hangs totally and it shows the message “beneficent address is missing” and my phone display hourglass infinitely. I am using Android 9.0
2 things I’ve spotted - not bugs as such but errors on the site:
When viewing this page (https://www.revolut.com/invest-with-revolut-trading) on a computer - when you scroll down the bar at the top overlaps the main content of the page - see attached:
Secondly, there is a typo on this page - it should say ‘vary’ not ‘var’…
When i try to create an account i sad to me that something has gone wrong
What should i do? i can t create an account
i sad that to me after i write the PIN
Hi. I have a problem with my revolut account
I was using Revolut with any problem, then, i lost my mobile phone. i was 5 days with no mobile phone, but i was using my credit card. i went on holiday in this 5 days. When i come back to London, my credit card was block. Also when I trayed to downloap de app in my new mobile phone, I couldn´t.
I can´t have a contacta with Revolut because i can use app chat with them.
Thank You. Luis
My 6 digit code is not being received and my finger print security keeps defaulting to off. Making it almost impossible to log onto my account
Hi it’s been now more than 3 weeks that chat option is not available (offline status), I don’t understand why … can you please have a look ? I don’t have any other way to chat with you and I really need to chat as I’m facing issue with top-up my account.
Thanks for your support
HI, my chat has frozen for two weeks and wont let me close
I have something similar. I have tried to pay for a flight and when I noticed that the price jumped to more than I had into my account at that time I wanted to cancel it.
What has happened instead is that my account got blocked, I can still use my card, but on my account is asking me to connect with my old phone number, which I do not have access anymore to. I tried to change it in the past, but that did not really work for me.
Right now they are asking me to identify myself again, I sent them what information they required (date of birth / full name / old & new phone number / address etc.) but I am still waiting for an answer from them.
I have to buy a flight ticket so I can leave within the next 2 days and I cannot do anything at this time, I am basically stuck.
Any ideas on how to solve this problem?