8-digit unique reference forgotten for a transfer


#1

Hello,
I’ve made my first transfer from my french account to my Revolut account but I forgot to type the reference number (27849611). My french account has been debited of 50€ but my revolut account is still not credited.
I have contacted the online support in the application that can not help me and tell me to write ‘‘live agent’’. I’ve done it (see the picture attached) but 9 hours after, still no news from the ‘‘live agent’’. What must I do now? I can provide proof of the transfer if needed.
Thank you in advance for your help.


#2

Hello @mammouth117,

Thank you for contacting us.

As I can see the transfer has been assigned to his account.

Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K


#3

Hello !
I have exactly the same problem as Mammouth117, I forgot to type the reference number (16996782), my Bank account has been debited of nearly 300€ and I don’t get any answer from the Live agent since yesterday.
Coud you help me as well ? I also can provide proofs of the transfers if needed.
Have a nice Day.


#4

Hello all ! :slight_smile:

I do have the same problem : a friend of mine made a transfer but couldn’t indicate my reference.
He got deduced from the amount but I didn’t get the money.

What can we do to fix the problem ?

Thank you a lot ! :slight_smile:


#5

Speak with support, in-app chat or on Twitter/Facebook.