£4000 yearly cap on sending IN money?


#1

I was trying to add more money on my card and received a message back that I can only deposit £4000 a year.

How can Revolut place a cap on me sending them money from a verified UK retail bank. It seems completely contrary to their business model. I thought they were trying to make money from FX transactions. I have also never read that a cap existed.

Does it help if I move to the premium version?

Any suggestions would be appreciated

thanks!


#2

Does your Revolut account is verified?

More > Profile > Verification & Limits.

Shoud go up after verification. Mine is 11450 GBP (60.000 RON), probably yours will be around 15K…


#3

My verification limit is only £3,810? I see that I need to show payslips to raise the limit but as I am self employed this is not possible. I still do not understand why they need to check as the risk is taken by my UK bank not Revolut.


#4

Proceed to verify your account (ID and proof of address).
Check also with the in-app support.

For me they didn’t asked for payslips, as I remember I had more options (bank statement, utility bill, or something dunno)


#5

Ok…thanks. Seems very antiquated asking for payslips and not representative of a revolutionary card in today’s world.


#6

I agree, but you should see how much fun I have when I’m applying for a visa as self employed :laughing:

There should be a solution for you too. Try to contact support :slight_smile:


#7

Hi there. Could you please drop me a DM so that I can help?


#8

Hi Andreas …can you give me some advice on increasing my limit?


#9

Are you able to send me a direct message please?


#12

Hi Andreas

Is this the right address to contact you directly?


#14

Dear Andreas,
I have need to spend the money that has been deposited to my Euro account at Revolut. My account however has been blocked. I have already verified my accounts as well. Please will you be able to fix this is for me as I need access to my funds urgently.
Kind regards,
Nazneen


#15

Hi there. I can see that a member of the team has helped you to unlock your account. Thanks for you patience.


#16

Hi Andreas,
Yes the support did answer and unlock my account.
However now Andreas I have been trying to contact support for the last 35 hours and there has no been response again.
I also uploaded my documents which said verification takes 24 hours. Its been longer than that and I have not gotten a response on that either. Is there something wrong with my support profile as there seems to be no response even during working hours


#17

Please let me have a look.


#18

Hi AndreasK. I can’t see how to DM you. I urgently need help with my £4k limit.


#19

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat as soon as possible.