4 questions for support (which can't be reached...)


#1

Dear Support,

I have 4 questions for you to which I don’t find an answer in your FAQ. I tried your app support and I got a reply by Rita, who told me to keep my questions concise, to my first question within seconds. However, the answer had nothing to do with my question. Then it appeared that Rita was a robot and that she/it? wrote I should type Live Agent (that’s how I knew Rita is a robot). I typed live agent and Rita wrote that I should wait for two hours (!) on the phone and “meanwhile” check the FAQs. Then I tried to call your support number +44 as is suggested on your website. But an answering machine tells me with a heavy US accent (I had to call twice to understand it) that I can only block my card (which I haven’t yet ordered as I want first some answers to my questions). Is this whole Revolut thing developed and staffed by robots? In case any human from support is reading this, here are my questions (although I’d prefer messaging with or talking to a human):

  1. can I also use my laptop (Windows) for banking without the app on my phone?
  2. can I have a private normal card AND a business premium card? Would that be in 1 account (like TransferWise)?
  3. can I give my business card number to my hosting provider so that he can use the credit card number to get paid (provided I have topped up enough money)?
  4. will I get an invoice for payments of the premium card fees?
    Kind regards,
    Dieter
    Have the best day ever, every day (even if you are a robot…)

#2

Hi @dieterdoum so sorry for the delay in getting your questions answered by a robot or a human. This is a human writing, just in case you’re wondering :see_no_evil:

With regards to your questions:

a) Can I also use my laptop (Windows) for banking without the app on my phone?
We’re developing Revolut for Business to be soon available on both: i) a standalone app; and ii) mobile browser. Currently, the service is available via desktop application revolut.com/signin

b) Can I have a private normal card AND a business premium card? Would that be in 1 account (like TransferWise)?
As mentioned per a) we’re heavily working towards that solution, however currently it’d be considered as 2 separate sign-ins or accounts (you can use same phone number / email for both if needed).

c) Can I give my business card number to my hosting provider so that he can use the credit card number to get paid (provided I have topped up enough money)? They could get paid via your Revolut business transfer and I think I’d need more clarification on this.

d) Will I get an invoice for payments of the premium card fees? Premium card fees are with consumer product unless you meant business card fees. There are no business card fees just a subscription plan fee for which you can get a statement for now and invoices are going to be enabled very soon.

I hope that helps but if you have any additional questions, feel free to drop us a line to business@revolut.com

Thanks and look forward to seeing you onboard soon!


#3

Hi Andrius,!
First of all Happy New Year and much success to Revolut! Thank you for your reply to my previous e-mail.
I was now able to create a virtual credit card and have two questions:

  1. When I topped up my Revolut PLN account with 200 PLN from my PLN bank account I used SHA (shared costs) and my banks costs were 25 PLN (see attachment). This is very high so I guess I made a mistake and I should have made a normal transfer as if it were a transfer within Poland. Could you confirm this? I intend to have always 1000 EUR/4000 PLN on my Revolut account, but don’t want to pay 125 euros for the transaction.

  2. I’d need the credit card almost exclusively to pay my Canadian web hosting provider (who bills at my choice in CAD or USD). His next credit card debiting will be by the end of this month.
    a) Is the virtual card I created (I don’t know what its currency is) sufficient or should I create a second virtual credit card for CAD (or USD)? And if I should create a second one in a specific currency, how?
    b) As I wrote, I’d like to top up my account with 1000 EUR/4000 PLN. As the money will be mainly used for the Canadian provider, should I create a Revolut CAD account and then transfer from my Polish EUR or PLN bank account or transfer first from my Polish bank account to the Revolut PLN account and from there to a Revolut CAD account? E.g. dividing the money over three Revolut accounts (EUR, CAD, PLN)?

Hope these questions are clear. If not, please don’t hesitate to contact me.

And then I see now that the virtual card is difficult to read (especially the cvc code) and I don’t see a way to increase it on the screen. Any suggestions?

Kind regards,
Dieter
Have the best day ever, every day.
Check out our terminology project @ www.Entri.xyz
transaction from 10 Jan 2018 PLN to PLN|690x272


#4

I guess that I found the answer to the main question: “Once you have loaded your account, you can exchange between the currencies in the app;”. So I think I’d best top-up 1000 euros from my Polish EUR bank account to the now newly created Revolut EUR account and then divide the money between the accounts in the different currencies.
Could you confirm?


#5

Hi there @dieterdoum

I would like to tell you that we have our dedicated support team for Revolut Business that can be reached on the website by dropping a message to the chat window. If you will have any queries they will be able to assist you instantly and no robots at all :innocent:

Regarding your queries:
You can link multiple currencies to your virtual card. In order to do that just go to the Cards section of the website and select Cards Settings. There you will be able to see and change which accounts are linked to your virtual card.

If you are storing funds in your bank in EUR, for instance, you will need to create an EUR account with Revolut and send funds to Revolut EUR account. After that, you will be able to exchange funds to the currency of your preference. Just be sure to send funds in matching currencies to bypass any exchange rates applied by your bank.

I am afraid, there is no option to make a picture of the virtual cards on the website bigger. Perhaps you could use a Zoom tool of your browser to get a closer look. I hope this will help.

Best
Oleksii


#6

Hello Oleksii,

Thanks for your reply. However, some things are not clear. I don’t see where to login to an online account on the website revolut.com (at least not on the private part and on the business part I can’t login and don’t want to as I have decided to use only your private offer and I think your app on my smartphone is also set like this). Moreover, when I request a new password via your business login, it doesn’t send an sms code, so I think I actually use only your private offer.
In the app there is no possibility to link currencies to the virtual card (maybe it’s not necessary). Also the virtual card is small in the app (not in a browser, which I could zoom). Your app can’t be zoomed.
Last question: is there a website account planned so that Revolut can be used on a laptop instead of only in an app?
Kind regards,
Dieter


#7

Hi @dieterdoum

Yes, for the personal account there are no similar settings for virtual cards. It is simply linked to all of your currencies stored on the account.

Website access for personal accounts is planned. Hopefully, we will see it implemented in some future. You can follow our blog to stay updated regarding any news.

Thanks
Oleksii