I work for a US company and part of my remuneration is in USD. Revolut looks perfect to transfer this money to EUR without steep bank charges.
Each time I make a transfer from US, I have to provide supporting documentation showing source of funds and the transfer doc. You would think that regular payments will be approved after the first time, but no, I have to send new documentation each time.
My worry is that this time, 25k USD has been received by Revolut, but has not been allocated to my account (all details are same as previously so no error). Worse, I have not received any communication via online Help from Revolut for over a week. I have sent over ten messages, but all are being ignored.
I have requested the process to make a formal complaint to ombudsman and FSA, but again no reply.
I am now getting seriously worried.
Can somebody help ?