£20 charge when using Contact pay on London bus


#1

Hi,

New to London. I got charged 20 gbp from Tfl when riding the London bus with my revolut maestro. The chage happened as soon as I boarded! Why? This happened twice now.

My wife was also paying with my revolut but on a second card (mastercard) with a different number. I read you dont tap when exiting thr bus. Also 20 seems higer than max fare from what i read. What happened to me?


#2

As far as I know you get charged the backfare, then get’s refunded the difference depending on how much you use it.


#3

It should not be different for two cards, though. I would contact support.


#4

Thanks. Any idea how long until refunded? And does this happen to all users?


#5

Are payments still pending? Then they might be reverted back automatically. TfL always authorizes higher sums and then settles the actual fares later.

It’s the first time that I am reading this here. Maestro + TfL wasn’t discussed here before, as far as I am aware.


#6

I think you’re confusing an authorisation with a charge. They’re not the same thing.