An ATM swallowed my card over 10 days ago. I immediately cancelled the card on the app and tried to order a new one, to Peru where I am currently located.
For any address (tried multiple ones), after logging out and after reinstalling the app, I get an error “We’re sorry, something has gone wrong. Please try again later”.
Support managed to manually create a request for me (which took 4 days to show up on the app). It’s now 1 day past the estimated delivery date, the card was never shipped (after saying it was, but never showing a tracking code, and then going back to showing it as not shopped).
Support now tells me that the solution to my problem is to use the broken form. When I tell them that I tried this, they tell me to logout or reinstall the app, which we’ve done already. They tell me to do a thing that is broken as a solution to my report that that thing is broken.
So now, 10 days after I cancelled my card and tried to order a new one, I still don’t have a card in transit. It will likely take over a week to get here.