I set up my first account today. I chose the “virtual card and get a physical card later” option as I wanted to understand how the service works before I paid a £5 delivery charge, and there didn’t appear to be any disadvantage in doing it that way.
However, now that I want to order my FIRST physical card I’m told I have to pay a £5 “spare” card charge plus the £5 delivery charge. So with no warning I now discover I have to pay £10 to be able to use a physical card. Is this correct? I don’t mind paying £10, but on a point of principle I do mind setting up an account and getting to the final hurdle before discovering this charge exists.
That’s the sort of behaviour we expect from High Street banks. Oh wait, no we don’t. They are actually very upfront about their fees.