1.5M users #ToTheMoon 🌚


#21

Hi there. Unfortunately, your account has been flagged by our automated security system and for security reasons is currently under review. Thank you.


#22

This is terrible news.

Your support team has already been buckling under pressure and you keep adding users. Classic start-up mentality where growth comes first and customer experience is only paid lip service.

I will be actively warning all my friends who want to sign up about your appalling customer support.


#23

Great, but despite good reviews and promises of free card delivery, my account was just charged with delivery fee (new account, first card)…


#24

Hey Siro, that is to bad, but if you contact in app support then i am sure they will help you and most likely refund the delivery.


#25

Already did. Currently the only thing I got in reply is β€œOne of our agents will be with you in approximately 2 hours”. :smiley:


#26

As I can see we have refunded you the cost :slight_smile: Don’t forget to verify your account! :slight_smile:


#27

Yes, thank you. Customer service was quite quick on this one, which I appreciate.


#29

That was a bit sarcastic wasn’t it ? :laughing:


#31